Order log and notes

The order log is a timeline of every change to the order — who made it, when, and what changed. You can also add notes only your team sees, or notes for the courier.

বাংলায়: অর্ডার বদলানোর প্রতিটি ধাপের একটি দীর্ঘ সময়ক্রম থাকে যা দেখায় কে কখন কী করেছে। তুমি আরও দুটি ধরনের নোট যোগ করতে পারো — একটা শুধু তোমার টিম দেখবে, আর একটা ডেলিভারি পার্টনারকে পাঠানো হয়।

Where to find it: Orders › open an order › Order log tab (in the order details modal)

The order log shows every change

The Order log tab displays a day-grouped timeline of all changes to the order in reverse chronological order (newest first). Each entry shows:

• An icon and label for what happened — Order placed, Status changed, Customer edited, Stock reserved, Booked with Pathao, Payment recorded, Shipment scheduled, and others.
• The time the change occurred, in the format h:mm a (Asia/Dhaka timezone).
• Who made the change — the person's name when a team member, or system when the action was automatic (like a courier update or a scheduled shipment being released).
• Before-and-after values when something changed — click N changes to expand and see exactly what field altered. When a field is money (৳), it displays as a Taka amount.

If the log is empty, the placeholder reads No activity recorded yet.

Who counts as the actor

Each log entry names the person or system that triggered it. Actors are:

• A team member's name — when they manually changed something
• system — when the app made the change automatically (inventory reserved, scheduled shipment released, courier status synced)
• webhook_pathao / webhook_steadfast — when a courier sent the update
• webhook_shopify — when a Shopify order was synced

Notes only your team sees

You can add an Internal note that only you and other team members read. It does not go to the customer or the courier. The note is saved instantly and shows a Saved state. To add one:

1. Scroll to the notes section at the bottom of the order details.
2. Click the Internal tab.
3. Type your note — up to a normal chat length.
4. Press Ctrl/Cmd+Enter or click Save.

Permission: anyone who can edit orders.

Notes for the courier

The Courier note is a message sent to the delivery agent (Pathao or Steadfast) at the time of booking. It typically holds delivery instructions — for example, "Call before coming" or "Leave at the gate". The note is saved instantly. To add one:

1. Open the notes section.
2. Click the Courier tab.
3. Type your instruction.
4. Press Ctrl/Cmd+Enter or click Save.

If you change the courier note after the order is already booked with a courier, the new note is not retransmitted — it only affects future bookings (when re-shipping the same order to a different courier, or when creating an exchange order from the parent).

Permission: anyone who can edit orders.

When the log records a change

The order log captures every action a user takes and every automatic change:

• Manual edits (customer details, items, discount, shipping, payment status)
• Status transitions
• Notes added or edited
• Stock reserved when items are added, released when the order is cancelled
• Courier bookings (Pathao/Steadfast) and status syncs
• Payment links created, refunds processed
• Shipment schedules set
• Exchange orders created
• Returns processed and partial returns recorded

It does not record page views, searches, or reads.

Other ways people ask this

• order log kothay dekhbo
• অর্ডার পরিবর্তনের ইতিহাস
• who changed this order
• order history dekhate chai
• internal note dibo kivabe
• courier note meaning
• activity timeline order
• see order changes
• order edited by whom
• delivery instruction note kotha likhi

Related pages

• Inside an order — tour of the entire order window
• Order statuses and the lifecycle — what each status means and how orders move through them

Checked against the product on 2026-10-02.