Concept

Inside an order

Open any order from the list to see everything about it: the customer, items, money owed, courier status, payment and notes. Everything you need to manage the delivery and payment is on one screen.

বাংলায়: লিস্ট থেকে কোনো অর্ডারে ক্লিক করলে একটা বড় উইন্ডো খুলে যায়। সেখানে গ্রাহকের নাম-ফোন-ঠিকানা, কী পণ্য অর্ডার করেছে, কতো টাকা, কুরিয়ার কোথায় রেখেছে, কি কি টাকা দিয়েছে - সব কিছু এক জায়গায় দেখা যায়।

Where to find it: Sidebar › Orders › click any order row

Sections on an order

Click an order in the list to open the Order details window. On a computer it has three columns: a left side for customer info, a middle column for items and money, and a right side for courier and activity. On a phone it is a stack with tabs: Customer, Items, Courier.

Left: Customer and delivery history

Customer card:

Name — click to open the customer's full profile.
Phone — appears as a link (to call), with a copy button (copies the number with a toast "Copied!").
Address and City.

Delivery record:

A summary of this customer's success rate with couriers — the percentage delivered on first attempt, the number of successful vs. total deliveries, and per-courier breakdown. When the data is stale (older than 24 hours), a Refresh button fetches the latest. Toast "Delivery record refreshing" / "Update Failed".

Middle: Items and money

Items card:

A list of products: product image (click to see full-size), name, variant choices, SKU, quantity, price per unit, and line total.
A badge shows how many are reserved, dispatched, delivered, or returning — e.g. Preparing if 2 of 3 are earmarked for this order.
Stock warnings: "Only N in stock" if the order exceeds available inventory at the fulfilment location.

Totals card:

Subtotal — sum of item line totals.
Shipping fee (e.g. ৳100).
Discount (only shown if > 0).
Total — the order amount.
Advance Payment — what the customer already paid.
Due (COD Collect) — what the courier or the customer still owes (shown in warning red if > 0).
Cash Collected — COD cash the rider brought back.

Right: Courier and order log

Courier tab:

Courier name and current status (e.g. "Pathao · Delivered", "Steadfast · In transit"). If not yet booked: "No courier yet".
Tracking code — the courier's consignment ID (e.g. "65432891" for Pathao). Click to copy, or Edit to change it by hand.
Rider details — extracted from the courier's feed; name, phone, "Call" button.
Courier trail — a visual journey: Booked → Picked up → In transit → Out → Delivered, with day-grouped scan history. Each event shows the latest status under it (e.g. "Picked up", "In transit").
- For Pathao: fetched live from the courier.
- For Steadfast: built from stored webhook logs.
- Empty state: "No courier updates yet. They appear here as the courier scans the parcel."
Sync status — a button (↻ icon) that fetches the latest status from the courier without waiting. Toast "Status Synced" confirms it worked. The button is disabled if the order has no tracking code.

Order log tab:

A day-grouped timeline showing everything that happened to the order: status changes, customer edits, notes, payments, bookings with couriers, returns, and more. Each entry shows who (user, system, webhook) made the change, what changed, and the before/after values.
Click "N changes" on any line to see the detail. Empty: "No activity recorded yet."

At the bottom or in the Actions menu:

Checkbox — add the order to a multi-order selection (for bulk actions).
Edit Order — if the order is still New/Confirmed/Hold/Preparing (see "Edit or delete an order").
Delete — permanently remove the order.
P&L — open a profit/loss breakdown for just this order.
Create Exchange — if the order is Dispatched/Delivered/Return Pending/Returned, create a new order with a swapped item (see "Returns, partial returns, exchanges").

Status and scheduling

At the top right of the left column:

Status dropdown — change the order status (e.g. Confirmed → Preparing). Clicking it shows allowed transitions. Toast "Status Updated" when you move it.
Ship on / Hold until — for New/Confirmed/Hold/Preparing orders, schedule a date to ship. Checkbox Hold until ship date pauses the order and auto-resumes it on the morning of the ship date. Clear the schedule with a Clear — ship ASAP button. Toast "Shipment Scheduled" / "Schedule Cleared".

Locked fields when payment is recorded

If the customer has already paid an advance or you have collected COD cash, the payment fields lock (see "Edit or delete an order" for details). A green note shows "Payment recorded. Recorded via Bkash: ৳5,000".

Return Processing and Partial Returns

For orders in Return Pending status with a courier:

Return Processing card appears at the bottom. Click Mark as Returned to process the return with the courier. Toast "Return Processed!" / "Processing Failed".

For Delivered orders (if they are not an exchange or partial return already):

Partial Return card allows you to record that the customer is sending back only some items. Click New Return to create a return case, which lists the items coming back and the refund.

Notes composer

At the bottom are two note tabs:

Internal (visible only to your team).
Courier (sent to the rider with the delivery booking).

Type or edit notes and press Ctrl/⌘+Enter, or click Save if there is no save button. Unsaved notes show "Unsaved" with a Discard button.

Other ways people ask this

order details dekha
order window kothay
order information kothay
গ্রাহক তথ্য এবং অর্ডার বিবরণ
courier status dekhbo
order items list
tracking code kotha
order payment status
customer details kothay
order edit kobe

Order statuses and the lifecycle — what each status means and how orders flow
Track parcels and tracking links — syncing courier status and following the parcel
Payments, bKash links and refunds — payment badges and payment links
Returns, partial returns, exchanges — processing returned items and creating exchanges

Related guides

Checked against the product on 2026-10-02.