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How-to

Track parcels and tracking links

The Courier tab in an order shows the parcel's journey from Pathao or Steadfast, live status updates, the tracking code, and a link to share with the customer.

বাংলায়: অর্ডার খুলে Courier ট্যাবে গেলে কুরিয়ারের সাথে পার্সেল ট্র্যাকিং দেখা যায়। স্ট্যাটাস সাধারণত নিজে থেকেই আপডেট হয় যখন কুরিয়ার স্ক্যান করে, কিন্তু আপনি ম্যানুয়ালি সিঙ্ক করতেও পারেন। ট্র্যাকিং কোড দিয়ে গ্রাহক তাদের ডেলিভারি ট্র্যাক করতে পারে।

Where to find it: Sidebar › Orders › open an order › Courier tab (in the order details panel, on mobile swipe right to see it) Who can do it: Users with view-dispatch permission Status: Auto-updates when the courier sends scans; manual sync refreshes immediately

The Courier tab — what you see

The Courier tab shows:

  • Courier name — Pathao, Steadfast, or blank if not yet booked.
  • Status — the current stage like "Picked up", "In transit", "Delivered", or the courier's own status text.
  • Tracking code — the courier's internal parcel number. For Pathao, you can click a link to Pathao's merchant portal. For Steadfast, the code is a number.
  • Rider card (Pathao only when known) — the delivery agent's name and phone number, with a Call button.
  • Delivery journey — a list of scans from pickup through delivery, newest first, with dates and times. Includes both Omnikyo milestones (order placed, confirmed, preparing, dispatched) and courier scans (picked up, in transit, out for delivery, delivered, returned).

Sync the status with the courier

Omnikyo fetches updates from the courier automatically, but you can refresh right now:

  1. Open the order.
  2. In the Courier tab, find the sync icon (circular arrows).
  3. Click it.

You see a toast "Status Synced" if new information came back, or it may show the current status like "Live status: 'In transit'." If there is an error, you see "Sync Failed" with "No tracking code." or "Could not sync."

Syncing does not change anything if there are no new updates — it just checks.

Edit or add a tracking code

If the tracking code is wrong, or if you booked with a courier outside Omnikyo (by phone or by hand) and need to add the code:

  1. Open the order.
  2. In the Courier tab, find the tracking code row. Click the edit icon (pencil).
  3. Two fields appear:
    • Tracking code — the parcel's code from the courier.
    • Courier — a dropdown defaulting to Pathao. You can change it to Steadfast or type any courier name.
  4. Enter the code and pick the courier.
  5. Click Save or press Enter.

The code is saved and you can sync status right away. If the code and courier name both are empty, you see "Tracking code and courier name are required". If you type an unknown courier name (not Pathao or Steadfast), Omnikyo keeps it as a label but cannot sync live status or show a link — you will need to check the delivery on the courier's website by hand.

Share a tracking link with the customer

Every order gets an automatic tracking code. The customer can use it to watch the delivery online without calling you.

In the order:

  1. Open the order details.
  2. At the top right, click the Tracking Link button.
  3. A dialog shows the customer's link — something like omnikyo.com/track/yourstore/ABC12345.
  4. Click Copy to copy the link, then paste it into WhatsApp, email, or a text message.
  5. Or click Open page to see what the customer sees.

Via WhatsApp (when the customer has WhatsApp):

  1. In the order's left column, find the customer's phone.
  2. Click the WhatsApp button.
  3. Choose Send Tracking Link — it opens WhatsApp with the tracking link pre-written.
  4. Hit send.

The customer's tracking page shows the order status as a big green badge (Placed, Confirmed, Preparing, On the Way, or Delivered), the items ordered, the amount paid and due, delivery details when a courier is assigned, a timeline of updates, and a link to track on Pathao's website (for Pathao parcels only).

Things to know

Live updates come automatically. When Pathao or Steadfast scans a parcel, the update reaches Omnikyo within a few seconds. The status in the order changes without you doing anything.

Tracking codes are different from courier codes. The tracking code you share with the customer is a unique 8-character code made of letters and numbers (no 0, 1, I, or O). This is Omnikyo's code. The courier's code (shown in the Courier tab as a longer number for Pathao or Steadfast) is separate — it is the parcel number the courier uses internally.

Tracking links are public. Anyone with the link can see the delivery status. Do not share it in places where the link could be copied by others.

Syncing with unknown couriers does not work. If you type a courier name other than Pathao or Steadfast, Omnikyo cannot fetch live status. You will need to check the courier's website by hand.

Other ways people ask this

  • parcel kothay, live tracking
  • courier status sync korar niyom
  • tracking code add korbo order e
  • পার্সেল ট্র্যাক করব কোথায়
  • customer ke tracking link dimu kivabe
  • pathao parcel track korar jonno courier code
  • delivery status real time update
  • কুরিয়ার আপডেট স্বয়ংক্রিয়
  • ট্র্যাকিং কোড যোগ করব কীভাবে
  • tracking code invalid, parcel jai na
  • গ্রাহকে ট্র্যাকিং লিঙ্ক পাঠাব কোথায়

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Checked against the product on 2026-10-02.