Privacy and data deletion
Omnikyo's Privacy Policy explains what data is collected, how it is used, and how you can delete it. Your data is deleted within 30 days of your request.
বাংলায়: Omnikyo-এর Privacy Policy বলে দেয় কোন তথ্য সংরক্ষণ করা হয়, কীভাবে ব্যবহার করা হয় এবং আপনি কীভাবে তা মুছে ফেলতে পারেন। আপনার ডেটা ডিলিশন রিকোয়েস্টের ৩০ দিনের মধ্যে মুছে দেওয়া হয়। সব Meta অ্যাকাউন্ট (Facebook, Instagram, WhatsApp) ডিসকানেক্ট করা থেকেই শুরু করতে হয়।
Where to find it: Visit /privacy for the full Privacy Policy, or /data-deletion to request deletion.
Who can do it: Anyone can read the Privacy Policy. Business owners or members with permission can disconnect connected accounts.
What the Privacy Policy covers
The Privacy Policy at /privacy explains:
- What information Omnikyo collects from merchants and their stores.
- How Omnikyo uses data from connected Facebook, Instagram and WhatsApp accounts.
- What data Omnikyo sends to Meta on a merchant's behalf (messages, product catalogs, conversion events and pixel data).
- Who Omnikyo shares data with (hosting providers, couriers, payment providers, AI services, Meta).
- How long data is kept — while a merchant's account is active, or 30 days after deletion is requested.
- How to request a copy of your data or have it deleted.
- Where data is stored and how it is secured.
The Privacy Policy applies to merchants, their team members, customers, and people who visit a store built with Omnikyo.
Why you might want to delete data
You might request deletion if you are closing your Omnikyo account, leaving a business, or disconnecting Meta accounts. Deleting removes the data Omnikyo holds from messages, ad accounts, product catalogs and conversations. Data already sent to Meta (such as posts you published) is deleted by Meta under its own policies.
Disconnect first
Before requesting deletion, disconnect your Facebook, Instagram or WhatsApp accounts. This stops Omnikyo from receiving or sending anything on your behalf, and deletes the access tokens immediately.
Choose one of these:
- In Omnikyo: open Settings → Integrations and click Disconnect next to Facebook, Instagram or WhatsApp.
- On Facebook: open Settings, go to Business integrations, select Omnikyo and click Remove.
- On Instagram: open Settings → Website permissions → Apps and websites, select Omnikyo and click Remove.
Disconnecting in Omnikyo also removes Omnikyo from your Facebook settings automatically.
Request deletion
After disconnecting, ask Omnikyo to delete the data you hold.
Choose one way to start a deletion request:
From Facebook: When you remove Omnikyo in Business integrations, also choose to send a deletion request. Facebook shows you a confirmation code and a link back to the deletion page to check status.
By email: Write to the company email (shown on the Privacy Policy page) with the subject line Data deletion request, from your Omnikyo account email. Name the business, Page, Instagram account or WhatsApp number. The company replies within 3 working days.
Close your account: Email the company to close your Omnikyo account entirely. All your business's data is deleted.
Messages already in Omnikyo stay until you ask for deletion. Once a deletion request arrives, your Facebook and Instagram connections are removed immediately, and the rest of the data is deleted within 30 days.
Check the status of a deletion request
After you submit a deletion request (by email or from Facebook), the company sends a confirmation code starting with OMK-.
Visit the deletion page at /data-deletion. Scroll to "Already sent a request?" and enter the code in the box. The page shows:
- When the request was received.
- Whether deletion is still in progress or completed.
- The date by which deletion will be done (within 30 days), or the date it was completed.
If the code is not found, check that you copied it correctly, or email the company to confirm the request arrived.
What gets deleted
When a deletion request is approved:
- Access tokens and the list of connected Pages, Instagram accounts, WhatsApp numbers, ad accounts, datasets and catalogs.
- Messages, media, comments and call records received from Facebook, Instagram and WhatsApp.
- Profile names and pictures of people who messaged you.
- Ad and insights data synced from your ad accounts.
- If you close your account: your products, orders, customers and all other business data.
The company keeps only what the law requires, such as invoices for Omnikyo fees. Backups are overwritten on a rolling basis. Data already sent to Meta (posts you published, conversion events) is held by Meta under its own policies and can be managed in your Facebook and Instagram settings.
If you are a customer
If you messaged or bought from a business that uses Omnikyo, that business controls your information. Contact the business directly, or email the company (on the Privacy Policy page) with the business's name, and the company will pass your request on and help them delete it.
Questions people ask
How long does it take to delete my data?
Within 30 days of the request. You can check the status with your confirmation code.
Can I delete my data without disconnecting?
No. Disconnect your accounts first, then request deletion.
What if I deleted the confirmation code?
Email the company with your request details (business name, Page, account email) and they will send the code again.
What happens to messages I already received?
Messages stay in Omnikyo until you request deletion. Once deletion is approved, they are deleted along with the rest.
If I reconnect later, will the old messages come back?
No. Once deleted, the data is erased. If you reconnect, Omnikyo starts fresh and brings in only new messages.
Does deletion affect my store or customers?
No. Deletion removes only your Meta account data and Omnikyo profile. Your store, products, orders and customers belong to the business, not to you personally.
Other ways people ask this
- privacy policy read korbo
- আমার ডেটা ডিলিট করব কীভাবে
- facebook disconnect প্রথমে নাকি পরে
- confirmation code কোথায় পাব
- OMK code কি
- 30 দিনে ডিলিট হয়ে যাবে নিশ্চিত
- deletion request status check
- data delete hobe ki shunte pari
- instagram whatsapp disconnect korbo
- instagram থেকে Omnikyo remove
- facebook থেকে ডিসকানেক্ট
- privacy policy page কোথায়
- deletion কে শুরু করলো
- কোনো টাকা কাটা হবে কি
- যদি আবার কানেক্ট করি তখন পুরোনো বার্তা আবার আসবে
Related pages
- Sign in and security — your password, two-step verification and sign-in methods
- Your profile and account — your name, email and phone
- Support contacts, terms, privacy and data deletion — how to reach the company
Checked against the product on 2026-10-02.