Omnikyo/Help Center
How-to

Let OmniAI make changes for you

Kyo can propose changes to orders, products, ads and settings. Every change waits for your Approve button. Nothing happens without your yes.

বাংলায়: Kyo যখন অর্ডার স্থিতি পরিবর্তন বা কুরিয়ার বুক করার মত কিছু করতে চায়, তখন একটি কার্ড আপনাকে দেখায় কী পরিবর্তন হবে। আপনি Approve ট্যাপ করলে এটি হয়। বা Not now বাটন দিয়ে সরিয়ে দিতে পারেন। যেকোনো পরিবর্তনের জন্য আপনার অনুমতি প্রয়োজন।

Where to find it: Approval card appears inside the OmniAI chat when a change is ready to apply

What OmniAI can change for you

Kyo can propose these changes to your business (each requires your approval):

Order changes:

  • Order status (New, Confirmed, Hold, Cancelled, Preparing, Dispatched, Delivered, Returned, Return Pending)
  • Payment method (COD, bKash, Bank, Online)
  • Internal or courier notes
  • Tracking code
  • Courier name
  • Order source (Website, Messenger, Instagram, Whatsapp, Call, Offline)

Shipping:

  • Book a courier (Steadfast or Pathao)
  • Create a bKash payment link (full amount or advance amount)
  • Process a return with the courier

Ads:

  • Pause an ad or turn it back on
  • Change an ad's daily budget (in BDT, any positive amount)

Settings:

  • Store name, logo, and visibility (on/off)
  • Delivery fees (inside Dhaka and outside Dhaka)
  • Ad spend currency and exchange rate, ad tax
  • SEO title and description for your store
  • Custom domain (connect, verify, disconnect)

Store pages and design (without approval):

  • Create or edit a product (name, price, cost, SKU, description, stock, photos, options)
  • Create or edit a store content page (title, URL, content)
  • Build a new store page from a description
  • Edit the theme, sections or custom CSS
  • Publish the theme (goes live immediately)

Store edits and publishes use your own permissions and apply immediately (you do not tap a separate Approve button for these, but you can review them in the page or theme designer before saving or publishing).

Approve or dismiss a change OmniAI proposes

When Kyo is ready to make a change that needs your say, it shows an approval card.

Read the card

The card says Kyo needs your OK (and shows how many changes if more than one). Below is a summary sentence. Then each change is listed:

  • An icon (order, product, ad, setting, etc.)
  • The title (e.g., "Order #1234", "Ad: Ramadan Sale")
  • The fields that will change (e.g., "Status: Dispatched → Delivered")
  • Optionally, a reason (e.g., "This is the only Steadfast parcel for Dhaka in your Needs attention list")

Approve the change

Tap Approve to apply it. You will see "Applying…" while Kyo sends the change to Omnikyo. When it is done:

  • A one-line receipt appears: Done or "All 3 done" or "2 of 3 done" (if some failed).
  • A green toast says "Applied N change(s)."
  • The change is logged to the order or record.
  • Kyo shows what happened next (e.g., "Courier booking sent to Pathao. Tracking is pending.").

If there were errors, the card shows which items failed and why (e.g., "Steadfast is not connected for this store"). Tap Try again to retry, or ask Kyo to fix the problem.

Dismiss the change

Tap Not now to close the card without making any change. Nothing is applied. The card becomes "Dismissed — nothing was changed" and stays in the chat so you can see what Kyo suggested.

You can tap Not now and ask Kyo a follow-up later ("Actually, let's do this differently…") and it will propose a new card.

Approve all at once

If there are multiple cards waiting, you can tap Approve all instead of approving one by one. Kyo will apply all the changes it has waiting.

Let OmniAI book a courier, create a payment link or process a return

Booking a courier, creating a payment link, and processing a return each follow the same approval flow. You ask Kyo to do one of them, Kyo checks what it needs, and if everything passes a card appears for you to tap Approve.

Book a courier (Steadfast or Pathao)

Ask Kyo: "Book this order with Pathao" or "Send order #1234 to Steadfast."

Before it shows the approval card, Kyo checks:

  • Is the courier already booked? (It will not book twice.)
  • Is the courier connected? (If not: "Steadfast is not connected for this store. Set it up in Settings › Integrations › Steadfast.")
  • For Pathao: is a pickup store set? (If not: "This store has no Pathao pickup store set up yet. Choose one in Settings › Shipping › Pathao.")
  • Is the customer's phone number 11 digits? (Required for the courier. If not: "The customer phone must be 11 digits.")
  • Is the address at least 10 characters? (Required for the courier. If not: "The address is too short; must be at least 10 characters.")

If any check fails, Kyo tells you what to fix and does not show a card. Once everything passes, the approval card appears with the parcel details. Tap Approve to send it to the courier. The tracking code updates automatically.

Create a bKash payment link

Ask: "Create a payment link for order #5678" or "Send a bKash link for Tk 3,500."

Kyo checks:

  • Is bKash connected and verified? (If not: "This store has no working bKash connection, and payment links are bKash links. Set one up in Settings › Payments › bKash.")
  • Is there an outstanding balance? (It will not create a link for Tk 0.)
  • If you specify an advance: is the amount positive and not more than what is owed?

Once checks pass, the card shows the link amount and the link text. Tap Approve and Kyo creates the link and sends it to the chat so you can copy it and send to the customer.

Process a return with the courier

Ask: "Process the return for order #9999" or "Return tracking code XXX123456 to Pathao."

Kyo checks:

  • Is the parcel actually a return? (Order status must be "Return Pending" or "Returned".)
  • Which courier was it sent with? (Pathao or Steadfast — Kyo auto-detects.)
  • Is there a tracking code? (Kyo may ask you to provide one.)

Once confirmed, the card shows the return details. Tap Approve and the return is sent to the courier. The order status updates to Returned.

Let OmniAI pause an ad, change a budget or change a setting

Ads and business settings each have their own approval flow.

Pause or turn on an ad

Ask: "Pause the Ramadan Sale ad" or "Turn on the Spring collection campaign."

Kyo checks:

  • Is Meta Ads connected? (If not: "Meta ads aren't connected for this business.")
  • Does the ad exist and is it live or paused?

Once confirmed, the card shows the ad name and the change (Paused → Active or vice versa). Tap Approve to send it to Meta. The change takes effect in a few minutes.

Change an ad's daily budget

Ask: "Set the daily budget to Tk 500" or "Increase the Spring campaign budget to Tk 2,000."

Kyo checks:

  • Is Meta Ads connected?
  • Is the amount positive?
  • Which ad or campaign did you mean? (If ambiguous, Kyo asks.)

The card shows the old budget and new budget. Tap Approve. The change sends to Meta and takes effect immediately.

Change store settings

Ask: "Change the store name to 'Zara Fashion'" or "Set delivery fee to Tk 100 inside Dhaka."

Kyo can change:

  • Store name (2–120 characters)
  • Store logo URL (must start with https)
  • Delivery fees inside Dhaka and outside Dhaka (0–100,000 BDT)
  • SEO title (120 chars) and description (320 chars)
  • Store visible to customers (on/off)
  • Ad spend currency (BDT or USD) and exchange rate
  • Ad tax (on/off and percentage)
  • Custom domain (connect, verify, disconnect)

For a domain connection, the card will show the DNS records you need to add to your domain registrar. Copy them and add them in your domain settings.

Settings Kyo cannot change: payment methods (bKash, etc.), integrations (Pathao, Meta, etc.), team members, or API keys. For those, you must go to Settings yourself.

The card shows the old value and new value. Tap Approve to save. The change takes effect immediately for most settings; domain verification can take up to 24 hours.

Ask OmniAI to build or edit a store page

Kyo can hand off design work to Omnikyo's page builder and theme editor.

Start a store build

Ask: "Create a landing page for winter coats" or "Build me a discount page with an offer."

Kyo will:

  1. Describe the page to you and ask for approval ("I'll create a landing page for winter coats with a Tk 500 discount, images of your top coats, and a checkout form.").
  2. After you approve, Kyo starts building. You will see "Building — <step>" while it works.
  3. When done, Kyo shows you an Editor link button. Select it to open the theme designer and see what was built.
  4. The page is a draft (not live to customers). You can edit it, change colors, reorder sections, or ask Kyo to redesign it.
  5. When you are happy, select Publish in the designer. The page goes live immediately.

Ask Kyo to redesign or edit a page

If a page already exists, you can ask: "Make this page more colorful" or "Add a FAQ section to the landing page" or "Edit the header to say our new tagline."

Kyo will rebuild or edit the page. You get an Editor link to review in the designer, the same as above.

Cancel a build

While Kyo is building, select Stop generating in the chat. The build will pause. You can ask a follow-up ("Actually, make it simpler") and Kyo will start again.

Questions people ask

Can OmniAI delete orders or products?

No. Kyo cannot delete orders or customers. For products, it can set them to draft or archived status, but not permanently delete them.

What if Kyo proposes something wrong?

Tap Not now to dismiss the card. Then ask Kyo to try again or fix the issue ("Actually, I want order #1234, not #5678" or "That's the wrong product").

Do I have to approve right away?

No. The approval card stays in the chat. You can close the panel, do something else, and come back later to approve. The changes do not apply until you tap Approve.

What if I accidentally approve something?

If it was just approved, it is already applied (orders sent to couriers, ads paused, etc.). You may need to undo it manually (e.g., reopen the ad in Meta settings, or cancel the courier booking). Kyo cannot undo approvals.

Will OmniAI change my store without asking?

No. Store edits (products, pages, themes) apply immediately without an approval card, but you can always undo them in the editor or product form. OmniAI publishes a draft only when you ask it to publish.

Other ways people ask this

  • approval card dekhbe kina
  • kyo approve korle kya hobe
  • order change kya possible
  • courier book korbo kivabe
  • payment link banate parbe
  • ad pause kore dibo kya
  • store setting change
  • অর্ডার পরিবর্তন
  • অনুমোদন দিতে হবে কেন
  • এটা সত্যি পরিবর্তন হবে
  • what if i tap approve
  • can i undo approval
  • approval pending
  • changes waiting

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Checked against the product on 2026-10-02.