How-to

Send an order to Pathao or Steadfast

From the Orders list, you can send one order to Pathao or Steadfast right away. The order moves to Dispatched, and you get a tracking code from the courier.

বাংলায়: Orders-এর তালিকায় কোনো অর্ডারের row-এর মেনু থেকে Pathao বা Steadfast-এ সরাসরি পাঠাতে পারবেন। Omnikyo এর সাথে সংযুক্ত থাকলে এক ক্লিকেই সম্পূর্ণ হয় এবং অর্ডার ডিসপ্যাচড হয়ে যায়।

Where to find it: In the Orders list, open the three-dot menu on the order row. Select Send to Pathao, Send Express to Pathao (Pathao only), or Send to Steadfast.

Before you start

You need a working Pathao or Steadfast connection. Connect your courier in Settings › Shipping and delivery first. The menu items show only if you have the Create Bulk Pathao Orders or Create Bulk Steadfast Orders permission, and booking itself also needs the Create Orders permission.

The order's customer details must be usable: for Steadfast, a phone number with at least 11 digits and an address of at least 10 characters; for Pathao, a name, a phone number and an address that Pathao's address parser can read. If something is missing or invalid, the booking fails and a toast tells you why.

Send a single order

Open the Orders list.
Find the order and hover over its row to reveal the three-dot menu. On a phone, tap the three-dot button.
Select Send to Pathao or Send to Steadfast. For Pathao, a submenu lists your Pathao pickup stores as Ship from <store name>. Pick one. For Steadfast, there is no store choice.
The order is sent to the courier. You see a loading spinner on the order row while it processes.
When complete, you get a toast: "Order Sent to Pathao!" (or Steadfast). The order row updates: its status shows Dispatched, and a tracking code appears.

What Omnikyo sends to the courier

For both Pathao and Steadfast, Omnikyo sends:

Customer name, phone and address.
List of items (product SKU and quantity).
Amount the courier should collect from the customer: the order total minus any advance payment and cash already collected (0 if nothing is due).
Any note you added as "Courier note" in the order.

For Pathao, you also choose which of your pickup stores to use. The parcel is picked up from that store.

For Steadfast, the address is cut to the first 250 characters if it is longer. See What Omnikyo sends to the courier for the full field list.

What happens after booking

After a successful booking:

The order status becomes Dispatched.
The order gets a tracking code (the courier's consignment ID or reference number).
The Courier tab shows the parcel on the delivery journey with the courier's current status.
For Pathao, the order's Shipping fee is replaced with the delivery fee Pathao returns. For Steadfast, the order's shipping fee is set to 0.

Once dispatched, the order can no longer be edited: the edit option is only available while the order is New, Confirmed, Hold or Preparing.

Send Express to Pathao (On Demand)

Pathao offers two delivery types: standard and express. To send an order as express (On Demand):

In the order row menu, select Send Express to Pathao. The submenu shows your Pathao pickup stores.
Pick a store (Ship express from <store name>). The order is sent as "On Demand delivery" (faster).
You see the toast: "Express Order Sent to Pathao!". The order and tracking work the same way as standard Pathao.

Express orders have different delivery fees, set by Pathao. You cannot choose the delivery type after booking; you must pick it when you send.

If the booking fails

The toast shows an error message. Common reasons:

Steadfast: "Customer phone number is invalid." (fewer than 11 digits) or "Customer address is too short." (fewer than 10 characters).
Pathao: "Order is missing required recipient information." (no name, phone or address) or "Could not parse recipient address for Pathao."
Courier not connected: Your Pathao or Steadfast account is not linked or has expired.
The courier itself rejected the booking: the toast shows the courier's message.

After you fix the issue, open the order again and try sending.

Questions people ask

Can I choose which Pathao store to pick from?

Yes. When you select Send to Pathao, a submenu shows all your connected Pathao pickup stores. Pick the one nearest to you or where you have stock. Each store is a separate pickup location on Pathao's system.

What if I send the same order twice by mistake?

Omnikyo does not stop you from sending an order that is already booked: the menu stays available, and a second booking is passed to the courier, which may reject it. Check the order's tracking code first. In the bulk Steadfast flow, orders that already have courier or tracking data are skipped.

Can I edit the order after it is dispatched?

No. Once an order is Dispatched, the edit option is no longer offered, and the status cannot go back to an earlier step.

Does the customer see the tracking code?

You can share a public tracking link with them, but Omnikyo does not send it automatically. Use the Share button or Get Tracking Link in the order to send them a link to follow the parcel.

Other ways people ask this

single order booking pathao
Express pathao on demand
একটা অর্ডার steadfast এ পাঠাব কীভাবে
booking fail hui, keno
address lamba age fail hy
parcel tracking code kothay pabo
send order to courier menu
one order dispatch pathao from row menu

Send many orders to a courier at once — bulk booking for multiple orders
Follow a parcel and sync its status — track and sync updates from the courier
Add or change a tracking code by hand — manually edit a tracking code if needed

Related guides

Checked against the product on 2026-10-02.