Follow a parcel and sync its status
Open an order and switch to the Courier tab to watch the parcel's journey from pickup to delivery. Use the Sync button to update the status from the courier's system.
বাংলায়: Order খুলে Courier ট্যাবে গেলে আপনার পার্সেলের যাত্রা দেখতে পারবেন - কখন pickUp হয়েছে, কখন রাইডারের সাথে গেছে, কখন deliver হবে ইত্যাদি। Sync বাটন দিয়ে সর্বশেষ update পেতে পারবেন courier থেকে সরাসরি।
Where to find it: Open an order from the Orders list. Switch to the Courier tab at the top of the modal.
Before you start
The Courier tab only appears if the order has a tracking code (it has been sent to Pathao or Steadfast).
For orders without a courier yet, the tab does not appear. Create a booking first (see Send an order to Pathao or Steadfast).
The Courier tab journey bar
When you open the Courier tab, you see the parcel's journey as a timeline from top to bottom:
- Booked: The order was sent to the courier and confirmed.
- Picked: The parcel was picked up from your store.
- In Transit: The parcel is on its way.
- Out for Delivery: The rider has the parcel and is delivering nearby orders.
- Delivered: The customer received the parcel.
- Returned: The parcel came back to you (COD failed, customer refused, etc.).
Each step shows:
- The date and time (in Dhaka time).
- A status label and icon.
- A note from the courier (e.g., "Left at door" or the reason for a return).
Sync status from the courier
To get the latest status:
- Find the Sync Status button (a circular arrow icon) near the top of the Courier tab.
- Select it. It shows a loading spinner while fetching.
- The status updates if the courier has sent new information.
- You see a toast: Status Synced (or a message that your order status has changed, if the parcel reached a final status).
Syncing happens automatically in the background, but you can tap the button to refresh immediately.
What each courier status means for your order
The courier sends statuses as the parcel moves. Omnikyo reads these and updates your order as needed:
| Courier Status | What it means | Your order status |
|---|---|---|
| Booked | Courier accepted the booking | Dispatched (no change) |
| Picked | Rider picked up the parcel | Still Dispatched |
| In Transit | Parcel is moving | Still Dispatched |
| Out for Delivery | Rider is nearby, delivering today | Still Dispatched |
| Delivered | Customer confirmed receipt | Changes to Delivered |
| Partial Delivery | Only some items delivered | Changes to Delivered |
| Return | Parcel came back (COD failed, refused, etc.) | Changes to Return Pending |
| Paid Return | Parcel returned but customer paid | Changes to Return Pending |
| Cancelled | Booking cancelled (rare) | Stays as-is |
Once a parcel reaches Delivered or Return Pending, Omnikyo updates your order status automatically. You do not need to do it manually.
How often does the courier send updates?
Pathao and Steadfast send updates:
- When the rider picks up the parcel.
- When the rider is out for delivery.
- When the parcel is delivered (or returned).
During busy periods, updates can be slow. If it has been hours and you see no movement, use the Sync button to check immediately. If the parcel is still stuck, contact the courier directly (see Connect Pathao or Connect Steadfast for contact details).
External tracking link and rider contact
Some couriers provide additional tools in the Courier tab:
External link: A button that takes you directly to the courier's tracking page (usually opens in a new browser tab). This shows the same journey but on the courier's system.
Rider call (Pathao only): If available, a button to call or message the rider directly. Not all riders have this enabled.
Questions people ask
Can I change the courier after I send the order?
No. Once dispatched, you cannot change which courier handles the parcel. If you need to cancel the dispatch and use a different courier, you must remove the tracking code first (which requires edit permission on the order), then send it again with the other courier.
Why is the status stuck on "In Transit"?
The courier may be busy and not updating their system in real time. Wait a bit and sync again. If it is stuck for more than a day, contact the courier to check if there is an issue (lost parcel, wrong address, etc.).
Does the customer see the tracking updates?
Only if you have sent them a tracking link. Omnikyo does not notify the customer automatically. Use the Share button to send them a public link where they can follow the parcel themselves.
What does "Awaiting courier" mean in the Orders list?
The order is Dispatched but the courier has not yet sent a status update. This happens right after booking. Wait a moment and refresh; the status should appear soon.
Other ways people ask this
- parcel status sync korbo kibhabe
- tracking code diye parcel follow korob
- courier status update automatic naki manual
- পার্সেলের আপডেট আসে না, কেন
- rider contact button pathao te
- delivery status "In Transit" e stuck ase
- journey bar timeline
- parcel kothay ache janab kibhabe
Related pages
- Add or change a tracking code by hand — manually edit a tracking code
- Share a tracking link with the customer — send the customer a public tracking page
Checked against the product on 2026-10-02.