Omnikyo/Help Center
How-to

Add or change a tracking code by hand

When bulk Pathao booking shows Awaiting courier, or when you use a courier Omnikyo doesn't connect to, manually add or edit the tracking code in the order.

বাংলায়: Bulk Pathao booking এর পর যদি কোনো order "Awaiting courier" থাকে, মানে tracking code এখনো পাওয়া যায়নি, তবে manually code যোগ করতে পারবেন। অথবা Pathao/Steadfast ছাড়া অন্য কোনো courier ব্যবহার করলেও manually কোড এবং courier এর নাম দিতে পারবেন।

Where to find it: Open an order and switch to the Courier tab. If there is no tracking code, you see a + Add tracking code button. If there is one, you see an Edit button.

Before you start

You need:

  • The tracking code (consignment ID or reference number) from the courier.
  • The courier's name (e.g., "Pathao", "Steadfast", "Sundarban", "Kadah", etc.). This must be entered exactly.

The order status should be Dispatched or later. If the order is in an earlier status, dispatch it first.

Add a tracking code

If the order does not yet have a tracking code:

  1. Open the order and switch to the Courier tab.
  2. Find the dashed + Add tracking code button and select it.
  3. A form appears with two fields: Tracking code and Courier name.
  4. Enter the tracking code. This is the parcel's reference number from the courier (usually a long number).
  5. Enter the courier's name. Type it exactly as the courier calls themselves (e.g., "Pathao", "Steadfast", "Sundarban").
  6. Both fields are required. The Save button is greyed out if either is empty.
  7. Select Save. You see a toast: "Tracking information updated successfully". The order now shows the tracking code and courier name in the Courier tab.

Edit a tracking code

If the order already has a tracking code and you need to change it:

  1. Open the order and switch to the Courier tab.
  2. Find the Edit button (pencil icon) next to the tracking code or courier name.
  3. Select it. A form opens with the current values.
  4. Change the tracking code, the courier name, or both.
  5. Select Save. The changes are saved and you see a toast.

What happens after you add or edit

After you save:

  • The order shows the new tracking code in the Courier tab.
  • The journey and status updates appear (if the courier Omnikyo supports sends them).
  • If you used Pathao or Steadfast, the Sync Status button is active and you can sync the latest updates.
  • If you used a different courier, the sync button does not work because Omnikyo only auto-syncs with Pathao and Steadfast.

Syncing with Pathao vs. Steadfast vs. others

Pathao and Steadfast: After you add the tracking code, the Sync Status button fetches the latest parcel status from the courier's system and updates your order automatically (e.g., when the parcel is delivered, the order status changes to Delivered).

Other couriers (Sundarban, Kadah, DhakaCourier, etc.): The sync button does not work. You must check the courier's website or app for updates and manually change the order status when the parcel is delivered or returned.

Fixing "Awaiting courier" after bulk booking

After a bulk Pathao booking, some or all orders may show Awaiting courier. This means Pathao received the order but has not yet returned a tracking code. To fix it:

  1. Wait a moment (usually a few seconds) and refresh the page. Pathao often returns tracking codes within seconds.
  2. If the code is still missing after a few minutes, check Pathao's system directly or contact Pathao.
  3. If Pathao confirms the order was booked but did not send the tracking code, you can manually add it. Check Pathao's system to find the consignment ID, then add it here.

Questions people ask

Can I edit the tracking code after it is added?

Yes. Select Edit, change the tracking code or courier name, and save. Any order is editable as long as it is not locked (most orders are editable).

What if the tracking code is wrong?

Edit it. Open the order, switch to Courier, select Edit, and change the code. Save. The journey and status will update based on the new code.

What if I used a courier that Omnikyo does not sync with?

The Sync Status button will not work. You must check the parcel status on the courier's own website or app. When the parcel is delivered or returned, manually update the order status by opening the order and selecting Change Status from the menu.

Can I remove a tracking code?

Yes. Edit it and clear the field (leave it blank), then save. The order goes back to having no tracking code. However, this is unusual and should only be done if the code was wrong or you need to reassign the order to a different courier.

Other ways people ask this

  • ট্র্যাকিং কোড ম্যানুয়ালি যুক্ত করা
  • awaiting courier থেক code manually দেবো কিভাবে
  • tracking code change করার নিয়ম
  • Custom courier এর জন্য tracking দিতে হবে
  • অন্য courier ব্যবহার করলে tracking code
  • pathao bulk booking awaiting status থেকে সমাধান
  • non-pathao courier tracking code যুক্ত করা
  • ট্র্যাকিং এডিট করব

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Checked against the product on 2026-10-02.