Send the customer a tracking link
You can create a tracking link and send it to the customer so they can follow the parcel without calling you.
বাংলায়: অর্ডারের Courier ট্যাব থেকে Tracking Link বোতামে ক্লিক করে একটি লিঙ্ক তৈরি করা যায়। লিঙ্কটি কপি করে বা হোয়াটসঅ্যাপে সরাসরি পাঠিয়ে গ্রাহক তাদের পার্সেলের অবস্থান জানতে পারবে।
Where to find it: Sidebar › Orders › open an order › Courier tab › Tracking Link button
Who can do it: Anyone who can open an order (orders.dispatch_view permission).
Before you start
Your order must be sent to a courier (status Dispatched) before a tracking link is available. Only one tracking link works per order — if a customer loses the link, you send the same one again.
The tracking code is unique to that order on your business. It is different from the courier's tracking ID (the consignment number Pathao or Steadfast uses).
Send a tracking link to the customer
- Open Orders and select the order.
- Go to the Courier tab.
- If the order has a tracking code, the Tracking Link row shows the code and a Tracking Link button. Select it.
- The Tracking link dialog shows the full URL. Select Copy to copy it.
- Send the link to the customer by WhatsApp, SMS, email or any method you use. When they open the link, they see the order status, expected delivery, parcel route and any updates the courier sends.
Instead of copying, the dialog also shows Open page (link) to view how the tracking page looks, and a WhatsApp button at the bottom of the order window for quick sending (Send Tracking Link).
If no tracking code exists yet
When you open Tracking Link on a Dispatched order without a code, the dialog shows "No tracking link yet" and a Create link button.
Select Create link. Omnikyo generates an 8-character code and saves it. The toast says "Tracking code generated!" and shows how many codes it created (usually 1 for the one order, sometimes more if others were missing codes too). Now you can copy and send the link.
What the customer sees
The public tracking page shows:
- The order number
- Order status and expected delivery window
- A progress bar with stages: Booked, Picked up, In transit, Out for delivery, Delivered
- Every parcel update from the courier, listed newest first, grouped by day and time
- The delivery person's phone number (if the courier provides it) so they can call if needed
The page is mobile-friendly. The customer does not need to sign in.
Questions people ask
Does the tracking code change?
No. Once created, the code stays the same for that order. If the customer bookmarks the link, it will always work.
Who can see the tracking link?
Anyone with the URL can see it. Keep it private — share it only with the customer.
The customer says the status is wrong
If the courier is not updating, the parcel status may be out of date. You can refresh it in Omnikyo (select the Courier tab and press the refresh icon), which may update the tracking page. Older parcels without updates for 24+ hours may be stuck at the courier — try a Sync status in the order window.
Can a customer share the link with someone else?
Yes. The link is public, so anyone who has it can follow the order. This is useful if the customer needs to send it to a family member or colleague.
Other ways people ask this
- tracking link kothay paile
- customer ke tracking dite chai
- parcel follow korbe kivabe
- tracking code generate kore dibo
- গ্রাহক কীভাবে অর্ডার ট্র্যাক করবে
- how to share tracking with customer
- send tracking link to WhatsApp
- create tracking link for customer
Related pages
- Follow a parcel and sync its status — reading the courier trail inside Omnikyo
- Add or change a tracking code by hand — when you need to edit the code
Checked against the product on 2026-10-02.