The delivery record

The delivery record shows you how many parcels sent to a customer's phone number have been delivered. It is a risk indicator — it tells you whether an order to that customer is likely to reach them. The data comes from the Pathao courier network, not from your own orders.

বাংলায়: Delivery record এ দেখা যায় সেই ফোন নম্বরে কতো পার্সেল সফলভাবে পৌঁছেছে। এটি একটি ঝুঁকি সূচক — আপনার পরবর্তী অর্ডার সেই গ্রাহকের কাছে পৌঁছানোর সম্ভাবনা বলে দেয়। এই তথ্য Pathao কুরিয়ার নেটওয়ার্ক থেকে আসে, আপনার নিজের অর্ডার থেকে নয়।

Where to find it: Sidebar › Customers › open a customer › Delivery record panel

What the delivery record means

The delivery record is a ring with a percentage, a one-word verdict, and a breakdown by courier. It shows how many parcels to this phone number have been delivered, as recorded by the Pathao courier network.

The figures are not only your orders — they are the history of all parcels sent to that phone number, across every shop on Pathao. This is why a customer new to your store might have a strong delivery record (they have ordered elsewhere), or a long-time customer might have a weak one (they have had problems with other shops).

Steadfast does not contribute to this figure. Only Pathao counts. If you see one courier's percentage, it is Pathao. If you see two or more, the others are 0% or not yet recorded (rare).

The verdict words

The one-word verdict above the ring depends on the success rate and the number of parcels:

• New buyer — fewer than 3 parcels on record. The ring shows no percentage (it shows — instead).
• Excellent — 90% or more of parcels delivered.
• Reliable — 75% or more of parcels delivered.
• Mixed record — 50% or more of parcels delivered.
• Risky — below 50% of parcels delivered.

The ring colours

• Green — 75% or more. The customer is likely to receive parcels.
• Amber — 50% to under 75%. Mixed history; parcels usually reach them, but there have been problems.
• Red — below 50%. Parcels often do not reach this customer. Take care when offering COD or refunds.

The numbers below the ring

Below the verdict you see a line like {completed} of {total} delivered — for example 87 of 100 delivered. If more than one courier has data, the line shows each courier's percentage — for example Pathao 88% · Steadfast 70% — each coloured by the same thresholds (green for 75+, amber for 50–74, red below 50).

A worked example

A customer has a phone number that Pathao has seen 47 times:

• 39 were delivered.
• 8 were not.
• Success rate: 39 ÷ 47 × 100 = 83%.
• Verdict: Reliable (because 83% is ≥ 75%).
• Ring colour: green.
• The ring shows 83% and 39 of 47 delivered.

When there is no history yet

When a customer has no parcels on record, the ring is grey and shows No history yet. This happens for:

• A customer new to Pathao (first order anywhere on Pathao).
• An order from a different courier (Steadfast, etc.).
• A customer record that has not been fetched yet.

There is a Fetch button to request an update from Pathao.

Refresh a customer's delivery record

The delivery record updates automatically when:

• An order is created for a customer new to Pathao (the background job is queued).
• An order is created for an existing customer and their record is older than 24 hours.
• An order is imported from your Shopify store.
• An order is placed on your connected custom website.

You can also refresh manually:

• In the customer profile, click the refresh icon next to "Delivery record".
• In the order form while creating an order, click the refresh icon (hidden in POS mode).

When you click refresh, the background job is queued and the ring updates as soon as the job runs (normally within seconds). The profile does not reload automatically — if the numbers do not change straight away, close the profile and open it again to see the new data.

The refresh button requires the Edit Customer permission (customers.edit).

Prerequisites

The delivery record lookup requires:

• Pathao to be connected in Settings › Shipping and delivery › Pathao. You need the Client ID, Client secret, Pathao login email, and Pathao password.
• A valid phone number (normalised to the form 01XXXXXXXXX).

If Pathao is not connected, every customer shows No history yet and the list shows —.

Other ways people ask this

• delivery record ki
• delivery ring color keno red
• excellent reliable risky mane ki
• pathao success rate dekhbo kivabe
• new buyer mane ki
• delivery record refresh korbo kivabe
• আমার গ্রাহক কতো সফল ডেলিভারি পেয়েছে
• parcel history
• courier delivery success percentage
• delivery risk check
• can I refresh delivery record

Related pages

• Find a customer and read their profile — how to open the profile and read the other sections
• Customers — about the Customers page and how customers are created

Checked against the product on 2026-10-02.