The customer tracking page

Each Omnikyo order gets a public tracking page at /track/<code> where customers can see the status, items, payment breakdown, parcel location and delivery agent without signing in.

বাংলায়: প্রতিটি অর্ডারের জন্য একটি পাবলিক ট্র্যাকিং পেজ তৈরি হয় যেখানে গ্রাহক লগইন ছাড়াই অর্ডারের স্ট্যাটাস, পণ্য, টাকার হিসাব এবং কুরিয়ারের অবস্থান লাইভ দেখতে পারে। আপনি এই লিঙ্কটি Whatsapp বা যেকোনো মাধ্যমে গ্রাহককে পাঠাতে পারেন।

Where to find it: Sidebar › Orders › open any order › the Tracking Link button, or the order window's row menu

What customers see

The tracking page shows a live, clean view of the order without any merchant dashboard elements. Customers see everything on a single page:

• Order status hero — the current status (Order Placed, Confirmed, Preparing, On the Way, Delivered, Cancelled, Return Pending, On Hold, Returned), the order number and date, and the total amount.
• Progress stepper — for normal orders, a visual line from Placed → Confirmed → Preparing → Dispatched → Delivered, with checkmarks for completed steps. Returns and cancelled orders show a single badge instead.
• Your Items — a list of products with photo (if available), name, quantity and line total.
• Summary — subtotal, discount (if any), delivery fee, total amount due, and a breakdown of Paid (Advance) vs. Due.
• Delivery Details — the courier name and status; if booked with Pathao, also the delivery agent's name and phone, with buttons to call or copy the number.
• Tracking History — a timeline of events newest first, including order status changes and live courier updates (marked "Courier"). Each event shows the date, time and description. Empty until the first milestone.
• Link to Pathao (Pathao orders only) — a button to open the courier's tracking page on merchant.pathao.com.

The page is fully responsive and works on phones, showing the same layout in a narrower view.

When the tracking page is ready

A tracking page exists as soon as the order is created. The page shows live updates:

• Status changes appear within seconds.
• Courier updates (if a parcel is booked) sync from the courier's webhook every few minutes, so the timeline and delivery agent details stay current.
• Payment changes reflect immediately on the summary.

If the customer opens the page before a courier is assigned, it shows no Delivery Details section. Once you send the order to Pathao or Steadfast, that section appears and populates.

The tracking code

The page address ends with a unique 8-character code (like /track/shop-slug/AB2C4D6F). This code is not the courier's tracking code — it is Omnikyo's own code. The two codes serve different purposes:

• Omnikyo tracking code — created automatically, used to share the public page with customers.
• Courier tracking code — the parcel id from Pathao or Steadfast, shown to the courier and in their system.

Both are different and never shown mixed up on the page.

When the page is not found

If a customer enters a wrong code or the code does not exist, the page shows Order Not Found — "We couldn't find an order matching that tracking code. Please check the code and try again, or contact the business for assistance." The page asks them to verify and retry or contact you.

Other ways people ask this

• customer tracking page keman lag
• tracking page share korbo kivabe
• live tracking dekhabe koman
• public tracking link
• grahok order track kobe pare
• whatsapp te tracking link dibo
• customer delivery status dekhte pare
• parcel location live dekhano
• tracking page error asche
• not found error tracking page
• আমার গ্রাহক অর্ডার ট্র্যাক করতে পারবে কীভাবে
• ট্র্যাকিং লিঙ্ক গ্রাহকের কাছে পাঠাব কোথায়
• লাইভ ডেলিভারি অবস্থান দেখান
• ট্র্যাকিং পেজ কাজ করছে না
• ট্র্যাকিং কোড ভুল

Related pages

• Share a tracking link with the customer — how to open and send the page link
• Order details — the merchant's full order view inside the dashboard
• Follow a parcel and sync its status — how courier updates reach the tracking page

Checked against the product on 2026-10-02.