Storefront problems

When a shopper cannot access your storefront or a change is not live yet, the cause is usually the store not being marked live, a domain not yet connected, or the page being cached.

বাংলায়: আপনার স্টোর যদি "Store not found" দেখায়, তাহলে ঠিকানা ভুল হয়েছে বা ডোমেইন সংযুক্ত হয়নি। যদি "Opening soon" দেখায়, তাহলে স্টোর লাইভ করা হয়নি। প্রতিটি এক্ষেত্রে স্টোর সেটিংসে গিয়ে অবস্থা পরীক্ষা করুন এবং পরিবর্তন প্রকাশ করুন।

The storefront shows "Store not found"

What you see: A message saying "Store not found / No store is using this address."

Why it happens: The address you are visiting does not map to any store. This can mean the storefront slug (the part of the subdomain after omnikyo.com) is typo'd, the custom domain was entered wrong, or the domain has not been connected yet.

How to fix it:

1. Check the URL in your browser address bar. If using a custom domain, confirm it is spelled exactly right (including the apex vs. www — both should work, but the spelling must be correct).
2. If using the omnikyo subdomain (e.g., shopname.omnikyo.com), check that shopname matches your store's actual slug exactly (case-sensitive).
3. If you just connected a custom domain, wait up to 5 minutes for the middleware cache to refresh before trying again.
4. If the domain still fails, go to Settings › Store › Domains and verify the domain is listed and the connection status shows Connected (not Pending or Failed).

Still stuck? Contact support with the URL that is failing.

The storefront shows "Opening soon"

What you see: A message saying "Opening soon / This store isn't open yet. Please check back soon."

Why it happens: You are visiting your store with a custom domain, but the store is not marked as live yet. The storefront exists but is hidden.

How to fix it:

1. In the Omnikyo dashboard, go to Settings › Store › Status.
2. Check that the Status is set to Live. If it is set to Hidden or Draft, change it to Live and save.
3. Wait 1–2 minutes for the change to propagate. Reload the storefront page in your browser.

Still stuck? Check that you have published a theme to the store. Go to Designer and click Publish to set a live theme. Even a live store needs a published theme to serve pages.

The storefront shows "Be right back"

What you see: A message saying "Be right back / This store is temporarily unavailable. Please refresh in a moment."

Why it happens: The server could not look up your storefront or load its configuration in the moment the shopper visited. This is usually temporary and happens when a database query times out or the store load fails.

How to fix it:

1. Reload the page in your browser.
2. If the message persists, wait 1–2 minutes and try again.
3. Check Omnikyo's status page (status.omnikyo.com) to see if there is a platform incident.

Still stuck? Contact support with the time you saw the error.

bKash payment is missing from checkout

What you see: Only "Cash on Delivery" is available as a payment method; the bKash option does not appear.

Why it happens: bKash is not enabled for your store, not connected, or the connection is not verified. Without a verified bKash connection, shoppers cannot pay by bKash.

How to fix it:

1. In Settings › Integrations › bKash, check the connection status. If it shows Not connected or Connection failed, reconnect it.
2. If the status shows Verified, wait 1–2 minutes and reload the storefront in an incognito/private browser window (to bypass any cached version).
3. If bKash is still missing, contact support with your bKash connection status.

Still stuck? Visit the bKash troubleshooting guide.

A discount code is rejected at checkout

What you see: A shopper tries a discount code and sees an error message like "Discount code 'X' was not found" or "has reached its usage limit".

Why it happens: The code may not exist, may be disabled, may have expired, may have been used up, or may not apply to any items in the cart.

How to fix it:

1. In Settings › Store › Discounts, find the code and check its Status. If it is Disabled or Expired, re-enable it or extend the end date.
2. Check the code's max uses — if it is low and many orders have used it, increase the limit.
3. Check the code's Scope — if it is limited to specific collections or categories, test it with a product that is in scope.
4. If the code is a percentage off, check that the minimum subtotal (if set) is less than the items in the test cart.

Still stuck? Ask an experienced team member to test the code on a live order and share what error message appears.

Product reviews are not showing

What you see: Review sections on product pages are empty even though you are sure reviews were submitted.

Why it happens: All reviews are hidden until you approve them. Reviews are submitted with a Pending status and are invisible to shoppers until a manager approves them in the dashboard.

How to fix it:

1. In the dashboard, go to Store › Reviews.
2. Find the pending reviews in the list and click Approve on each one.
3. Wait 1–2 minutes for the storefront to refresh.
4. Reload the product page in your browser (use an incognito window to bypass the cache).

Still stuck? Check that reviews are enabled in Designer › theme settings. Some themes have a toggle to show or hide the reviews section.

Changes to the store are not live yet

What you see: You changed a product, the theme, a discount code, or another setting, but the storefront still shows the old version.

Why it happens: Changes are cached for performance. Most pages update within 10 seconds, but some take longer. The storefront also has an edge cache at Cloudflare that can hold onto the old HTML for up to 1 hour in rare cases.

How to fix it:

1. Reload the page in your browser with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to skip the browser cache.
2. Test in an incognito or private window (which does not use the browser cache).
3. Wait a few seconds and reload normally.

Still stuck? Check that you actually saved and published the change in the dashboard. Product edits, theme changes and discount settings must be saved before they appear on the storefront.

Other ways people ask this

• স্টোর খোলা যাচ্ছে না কেন
• পরিবর্তন লাইভ হচ্ছে না কেন
• ক্যাশ কীভাবে সাফ করব
• ডোমেইন সংযুক্ত হয়নি কেন
• রিভিউ দেখা যাচ্ছে না কেন
• store ta open na keno
• custom domain connected hoise na keno
• stale pages refresh korbo kivabe
• bkash option checkout e missing
• discount code error dekhacci

Checked against the product on 2026-10-03.