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Payments FAQ

Answers to common questions about how customers and staff pay.

বাংলায়: পেমেন্ট সম্পর্কে সাধারণ প্রশ্নের উত্তর। কাস্টমার কিভাবে পায়, কাশে-অন-ডেলিভারি আর বিকাশের মধ্যে পার্থক্য, অগ্রিম পেমেন্ট কি, এবং কোন মুদ্রায় কাজ করে।

What is the difference between Cash on delivery, Advance payment and a Payment link?

Cash on delivery (COD) is when the customer pays the courier when the parcel arrives. No money changes hands during checkout — the customer orders and the status is set to be Confirmed when the order is placed.

Advance payment is money the customer sends you through bKash before the order is dispatched. You can ask for it on an order (in the order form, select + Advance payment), and the customer sees it as an option at checkout. The due amount for the courier is reduced by the advance.

Payment link is a unique URL you send to the customer after the order is placed. When they visit it, they can pay all or part of the remaining due amount via bKash. Links are for customers who need to pay later, or who prefer to pay on demand rather than at checkout.

Can a customer pay partially — for example, half now and half at delivery?

Yes, in two ways.

At checkout: The customer can choose bKash and pay their chosen amount (the form defaults to the full total, but they can change it). The remaining balance is due to the courier on delivery.

After the order is placed: You can send a payment link and set the amount to whatever the customer agrees to. When they pay, the remaining balance is due to the courier.

However, in both cases the payment must be a fixed amount — the customer cannot "pay what they want". You control the exact amount they are asked to pay via the form or link.

What currency does Omnikyo use for payments?

All payments are in Bengali Taka (৳, BDT) only. Customers cannot pay in dollars or other currencies. bKash also works only in Taka.

Why can't we accept Nagad or card payments?

Nagad and Card are not wired into Omnikyo's checkout yet. Only bKash and Cash on delivery are available to customers at checkout and on payment links.

You can record Nagad or Card as a payment method when you manually create an order for a walk-in customer (in the order form, choose Nagad or Card from the payment method list). But customers on your storefront cannot choose these methods.

Do we have to use bKash?

No. Cash on delivery is always available and needs no setup. You can run your whole business on COD alone — customers pay the courier when they get their parcel. No registration, no testing, no merchant account needed.

bKash is optional. Set it up only if your customers ask for it, or if you want to take advance payments.

What happens if a payment link expires?

The link stops working and the customer cannot use it to pay. You can see the status change to "Expired" on the Payments card in the order. Create a new link with the same amount and send the new URL to the customer.

Can we refund a bKash payment?

Yes. Open the order, go to the Payments card, find the paid transaction in the history, and click Refund. Enter the amount (up to the full original payment), type a reason (optional), and select Refund. The money goes back to the customer's bKash account.

You can refund partially (less than the original amount) and refund multiple times. Each refund appears in the order's payment history.

What if bKash fails to process a payment?

The order shows "bKash Failed" on the Payments row. Ask the customer to try again. You can also send them a new payment link.

If the failure happens multiple times, the customer's bank may be blocking the payment, or there may be an issue with their bKash account. Advise them to check their bKash app or contact bKash support.

Can a customer see their payment history on an order?

No, the payment history is private to you. Customers cannot log in to see what they paid or the status of their order's payment. You can print the invoice for them, which shows the total and what they owe.

If they ask, tell them the status in your message — for example, "Your advance of Tk 500 was received on Jan 5" or "Your order is due to the courier".

Other ways people ask this

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  • পেমেন্ট কোন কারেন্সিতে
  • do we need bkash
  • advance payment vs payment link

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Checked against the product on 2026-10-02.