Omnikyo/Help Center
How-to

Send a payment link

You can send a customer a bKash payment link for the full amount due or a partial advance payment.

বাংলায়: Orders-এর Payments কার্ড থেকে New payment দিয়ে বিকাশ পেমেন্ট লিংক তৈরি করা যায়। লিংক কাস্টমারের কাছে পাঠাতে পারেন। কাস্টমার লিংক খুলে পেমেন্ট সম্পন্ন করলে টাকা অগ্রিম হিসেবে আপনার অ্যাকাউন্টে জমা পড়ে। পূর্ণ বা আংশিক অর্থ উভয়ই লিংকের মাধ্যমে সংগ্রহ করতে পারবেন।

Where to find it: Orders › open any order › scroll to the Payments card › New payment Who can do it: Any member of the business with write access Prerequisites: bKash must be enabled and verified in Settings ▸ Payments ▸ bKash

When to send a payment link

Send a payment link when you want a customer to pay in advance or to collect the remaining amount after partial payment. The link is a fresh bKash transaction — the customer's choice of payment method on the original order does not affect it. You can have only one active link per order at a time.

Send a payment link

  1. Open the Orders page and click the order number to open its details.
  2. Scroll down to the Payments card.
  3. Click New payment. A dialog opens showing the order number and two choices: Full amount (the due amount) or Partial (custom amount).
  4. Choose Full amount to request payment for the entire remaining balance. Choose Partial to enter a custom amount in BDT.
  5. If you chose Partial, type the amount you want to collect.
  6. A preview shows what the customer will pay: Customer pays followed by the taka amount.
  7. Click Create link. The link is generated and displayed as a full URL (example: https://omnikyo.com/pay/abcd1234…).
  8. Copy the link and send it to the customer by email, SMS, WhatsApp or any other channel.

The link works only for this order. The customer does not need to be signed in to pay.

What the customer sees

When the customer opens the link, they see a payment page titled Secure Payment. The page shows the order number, the total amount due, any advance already paid, and the remaining due. A slide-to-confirm button starts the bKash checkout. After paying, the customer sees a "Payment cleared" confirmation and a "Return to merchant" button.

How long the link lasts

A payment link expires 48 hours after creation. After expiry, the customer cannot pay via that link. You can send a new link at any time by clicking New payment again.

Stop a payment link

  1. Open the Orders page and click the order number.
  2. Scroll to Payments and click the History button (or the row showing the amount paid).
  3. In the payment history modal, find the active link and click the red Revoke icon (trash symbol).
  4. Confirm the revocation. The link status changes to Revoked and the customer can no longer use it.

A revoked link is marked Link off (red badge). You can create a new link immediately if needed.

Track payment link activity

The Payments card shows:

  • New payment button when the order has a due amount and no active link.
  • Copy and open icons next to New payment if a link is already active.

When a customer opens the link without paying yet, it shows as Opened. When they pay, the status changes to Paid and the order's payment fields update automatically.

See all payment attempts

Click History at the bottom of the Payments card. A modal lists every payment attempt on this order: each link, when it was created, its status (Active, Opened, Paid, Expired, Revoked), the amount requested, when it expires, and how many attempts the customer made to pay.

If a link payment fails

If a customer's payment attempt fails, the status shows Failed with an error message. The link remains active and the customer can retry. The error typically comes from bKash (e.g. insufficient balance, network timeout) — share it with the customer if needed.

If the link expires before the customer pays, send a new one by clicking New payment again.

Questions people ask

Can I send the same link twice?

Yes. You can copy and send the same active link as many times as needed — the URL is the same. The customer can retry if their first attempt failed.

What if the customer pays via the link but the order status doesn't update?

Check the History modal — the payment should show as Paid within seconds. Refresh the page if needed. If it is still stuck on Pending after a few minutes, click Recheck bKash payment (the refresh icon next to the payment badge) to sync the status manually.

Can I change the amount after I send the link?

No. The amount in the link is fixed when created. To request a different amount, revoke the link and create a new one.

Can customers save the link and pay later?

Yes. The link is permanent until it expires or you revoke it. Customers can open it anytime within the 48-hour window.

What if a customer paid via the link and then I refund them?

Refunds are processed separately. The payment shows as Paid on the order, and a Refund entry appears in the history. See Refund a bKash payment for the full process.

Other ways people ask this

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  • customer ke advance payment link send korbo
  • payment link create korte hobe
  • নিরাপদ পেমেন্ট লিংক কাস্টমারকে কীভাবে পাঠাব
  • link ki expire hoy
  • link revoke korle ki hobe
  • customer olay ache poro link e
  • payment link e customer parmesan dibe na
  • send bkash payment to customer
  • advance payment request link

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Checked against the product on 2026-10-02.