Getting started: common questions
Quick answers to questions about sign-up, pricing, the welcome stage, and using Omnikyo.
বাংলায়: Omnikyo সম্পূর্ণ বিনামূল্যে ব্যবহার করতে পারবেন। নতুন অ্যাকাউন্টে যা লাগে তা সব আছে। শুধু উন্নত ফিচারের জন্য আপগ্রেড করলে টাকা দিতে হয়।
Is Omnikyo free?
Plans have usage limits (orders per month, AI parses per month, team members). Omnikyo invoices paid plans per billing cycle and you pay offline; see How Omnikyo billing works. There is no billing page in Settings, so ask support which plan and limits your account has.
Do I need to give a credit card to sign up?
Sign-up asks for your name, email, phone number and a password (or Google sign-in). It does not ask for a card. Plan invoices are paid offline, not by card in the app.
Can I skip the welcome stage?
No. The welcome stage is required and cannot be skipped. It asks for your store name and category, then builds your store. Reloading the page brings you back to it until it is finished.
After the welcome stage finishes, you land on the dashboard and can follow the five setup steps (add your first product, see your store, connect a courier, connect Facebook and Instagram, get your first order) at your own pace.
Can I change my store address later?
Yes. The address (the subdomain like mystore.omnikyo.com) is set during the welcome stage, but you can change it later in Settings › Domains. You can also connect your own custom domain there.
What if the store name I want is not available?
The store address must be available. In Settings › Domains the address field checks availability and will not save an address that is taken.
Can one login run multiple businesses?
No. One Omnikyo login works with one business. To run separate businesses, use a different email address for each. You can keep several accounts signed in on one browser and switch between them with the account switcher (Add another account).
Does the app work offline?
No. Omnikyo needs an internet connection to work; there is no offline mode.
Is there an iPhone or iPad app?
No. There is no App Store app for iPhone or iPad. Instead, you can open Omnikyo in Safari and tap Share › Add to Home Screen to add it to your home screen like an app. You will get an icon on your home screen that opens Omnikyo full-screen.
There is an Android app available for free download.
How do I find a setting?
Use the command palette (Ctrl/Cmd + K) to search for a setting by name. Or go to Settings in the sidebar, which opens as a drawer with a search box.
Example searches: "currency", "phone number", "pathao", "payment".
Can staff see the welcome stage and setup steps?
No. The welcome stage and the five setup steps are only for the business owner. Staff and team members see the dashboard right away when they sign in. They cannot see the welcome stage, the setup mission cards, or the setup progress ring.
How many team members can I add?
Your plan sets a team member limit, and the owner counts as one. If you hit it, inviting is blocked until a member is removed or the limit is raised. See Team questions.
I forgot my password. What do I do?
On the sign-in screen, select Forgot? next to the password field and follow the steps to reset your password.
How do I change my phone number?
Go to Settings › Profile and security › Phone and update it. It must be a Bangladesh mobile number like 01712345678.
Can I change my account email?
Yes. Go to Settings › Profile and security › Email and update it. Changing your email sends a confirmation link to the new address. Click the link to confirm the change.
Do I need two-step verification?
No. It is optional. You can set up an authenticator app in Settings › Profile and security › Two-step verification for extra security. If your business owner requires it for everyone, you will be asked to set it up the next time you sign in.
How do I sign out?
Go to Settings › Profile and security and select Sign out. You will be signed out on that device only. Other devices stay signed in.
I signed in on another device. How do I sign out there?
Go to Settings › Profile and security › Where you're signed in, find the device, and tap Sign out next to it. Or tap Sign out others to sign out all other devices at once.
What if I delete my account?
Settings › Profile and security › Your data › Delete your login removes you from the business and deletes your Omnikyo account. This cannot be undone. Business records (orders, customers) belong to the business and are not deleted by this. To delete the whole business, the owner uses Settings › General › Delete business.
If you are not the owner, you can leave the business instead (Settings › Profile and security › Your business › Leave).
What about my data when I leave?
See Data Deletion for details. You can also request deletion through the data deletion page.
Other ways people ask this
- omnikyo free kina
- credit card lagbe kina sign up e
- welcome stage skip kore jai
- store address kothay change kore
- iphone app ache kina
- offline mode ache kina
- multiple business chalate pari
- password recover korbo kivabe
- team members koto jon add korte pari
- অমনিকিও সম্পূর্ণ বিনামূল্যে
- পাসওয়ার্ড ভুলে গেছি কী করব
- আরও সেটিংস খুঁজে পেতে চাই
Related guides
Checked against the product on 2026-10-02.