The Needs attention list
The card shows up to six types of orders that need action right now. It is always live (not tied to your date range). Tap a row to open the Orders page filtered to those orders.
বাংলায়: এই লিস্টে ছয় ধরনের অর্ডার দেখা যায় যাদের জরুরি যত্ন দরকার। প্রতিটি রো একটি অর্ডার টাইপ, একটি রঙ (লাল = গুরুতর, হলুদ = সতর্কতা, ধূসর = সাধারণ), আইকন এবং গণনা দেখায়। সবার উপরে একটি ব্যাজ দেখায় সম্পূর্ণ "open" অর্ডারের সংখ্যা।
Where to find it: Sidebar › Dashboard › row 3, right side Status: This panel loads independently from the date range and shows live data.
The six rows and when they appear
Each row that has orders shows up, with a coloured stripe on the left showing its severity. Rows are sorted critical first (red), then warning (amber), then neutral (grey), and within each group by money (highest order value first).
| Row label | When it appears | Severity | Second line | Opens Orders with |
|---|---|---|---|---|
| No courier update in 24h+ | Order status is Dispatched and the courier has not reported an update for 24 hours or more (or never reported) | Critical (red) | "{n} already delivered per courier, just need syncing" if any show delivered; otherwise "oldest {n}d" (days since the oldest stuck order was created) | Status Dispatched, with the Quiet parcels only toggle turned on, oldest first |
| Returns to process | Order status is Return Pending | Critical (red) | None | Status Return Pending |
| Unconfirmed over 6 hours | Order status is New and was placed more than 6 hours ago | Warning (amber) | "oldest waiting {n}h" (or "{n}d" if 48+ hours) | Status New, oldest first |
| Ready but not booked | Order status is Preparing and has no tracking code | Warning (amber) | None | Status Preparing |
| Ship-later due today | Order status is New, Confirmed, Hold or Preparing, with a scheduled ship date of today or earlier (in your business time zone) | Warning (amber) | None | All statuses, with the Shipping filter set to Due to ship |
| On hold | Order status is Hold | Neutral (grey) | None | Status Hold |
The badge at the top
The {n} open badge shows the total count of orders in all rows added together. It turns red when any row is critical, or amber when only warning rows have orders.
Note: one order can appear in two rows (a Preparing order that is also Due to ship counts in both), so the badge count can be higher than any single row's count.
Courier quiet rule
An order is stuck when status is Dispatched and the last courier update was 24+ hours ago, or the courier has never reported. The card counts only orders that have not moved in a full day.
The same rule applies to the Orders list's Quiet parcels only filter, so the counts match.
Empty state
When no orders need attention, the card shows a green tick and says "Nothing needs attention" / "Every order is in a healthy state."
Error state
If the data fails to load, an error message appears with Retry. The card loads independently from the date-range figures, so it can fail while the rest of the dashboard works.
Dates and times
The 6-hour and 24-hour thresholds use the time the order was placed (created) or last updated by the courier (for the courier quiet rule). The "ship-later due today" rule uses your business time zone (default Asia/Dhaka).
What the row value shows
Each row shows the total order value (the sum) of the orders in that category, in compact currency format. If an order has zero value, it does not show in the value column.
Questions people ask
Why does an order show in two rows?
An order can be in Ready but not booked (status Preparing) and also in Ship-later due today (has a scheduled ship date of today). The badge counts it twice because it needs two actions.
Why do my courier updates not appear?
The card reads the courier's last reported status update. If the courier has not reported for 24 hours, the row appears. Some couriers report updates slowly; sync manually in the Orders page to refresh.
Can I ignore an order in this list?
You can, but these rows surface real risk: unconfirmed orders may never confirm; stuck parcels may be lost; returns pile up cost. Checking weekly keeps things moving.
Does the list change with my date range?
No. The Needs attention list is always live, independent of the dashboard's date range filter. Change the date range, and this list stays the same.
Other ways people ask this
- courier 24 hour update nai
- return pending order processing
- new order 6 hours unchosen
- preparing order tracking code nai
- ship later today due
- hold order status keno
- need attention row order count
- critical red warning amber
- কুরিয়ার সাইলেন্ট থাকলে কী করব
- অর্ডার attention দরকার
- রিটার্ন প্রসেস করতে হবে কীভাবে
- ডিসপ্যাচড অর্ডার আপডেট নেই
- হোল্ড অর্ডার আনলক করতে হবে
- প্রিপেয়ার করা অর্ডার বুকিং নেই
Related pages
- Find orders: search, filter, sort — how to use the filters that each row opens
- Schedule a shipment — setting a ship-later date
- Returns and exchanges — how to process returned parcels
Related guides
Checked against the product on 2026-10-02.